Tata Power launches ‘Ujala’ service for visually impaired customers in Mumbai

Tata Power, one of India’s leading integrated power companies, has announced the launch of electricity bills in Braille – a new service named the ‘Ujala’ for blind and partially sighted customers in Mumbai. The unique service would be available free of cost for customers in Mumbai.

This new initiative demonstrates Tata Power’s commitment to being an inclusive and caring service provider. ‘UJALA’, will assist the special needs of visually impaired customers who will now be empowered to understand the various components of their power supply bill, such as their consumer number, billed units, registered consumer details, bill due date & discount date, amount payable by discount date and due date, emergency contact details, etc.  Ease in understanding will also enable such consumers in making choices towards energy conservation and adopting a sustainable living.

Mr. Sanjay Banga, President, Tata Power, said, “We think that all of our customers are entitled to the highest level of care and respect, and that taking small but deliberate actions to improve their convenience can increase customer loyalty. ‘Ujala’ is one such initiative that will provide crucial information on electricity bills in braille to visually impaired persons, allowing them to make informed decisions about how to use electricity more efficiently.”

Recently, the company has also introduced a unique customer service initiative called ‘Varishtha Nagrik – Sanmman Seva’ in which the company provides doorstep bill payment cheque pick-up service to all its senior citizen customers in Mumbai.